Terms & Conditions

1. Who you are booking with

Thaiferry.co is operated by Andaman Booking Center Part., Ltd., 212 M.8 Khuan Sator, Khuandon, Satun, Thailand 91160, TAT License 42/00603. We sell the ticket. The ferry operator named on the ticket is the carrier and runs the boat.

2. The ticket

• A ticket is valid only for the passenger, route, date, and departure time on it, and it is not transferable.
• A digital ticket and ticket code are enough. You do not have to print it.
• Bring a passport or ID that matches the name on the booking. You are responsible for your own passport, visa, and entry rules.
• Go to the departure pier named on the ticket.

3. Booking and payment

• Adult is 12 years and over, child is 2 to 11 years, and infant is under 2 years. Enter the real ages.
• Online booking usually closes at 22:00 Thailand time on the day before travel. A schedule may close earlier or later. After the cutoff, that sailing cannot be booked online.
• A booking fee may be added. When it is on, the standard rate is 5% of the amount due, and it is shown before you pay. The fee is part of the total charged.
• You pay by card through Stripe, or with PayPal. The booking is confirmed after payment succeeds.

4. Check-in

Arrive by the check-in time on your ticket. Many sailings ask you to check in at least 90 minutes before departure, and the counter may close about 30 minutes before departure. The note on your ticket is the one that applies. A late arrival, a missed boat, or a missing ID is a no-show. That ticket is not refundable and cannot be moved to another person.

5. Changes and cancellations

Changes and refunds follow the fare rules of that operator. Some tickets, including promotional and non-refundable fares, cannot be changed or refunded. Contact us with your ticket code before the trip if you need a change. We will check the operator’s rule before anything is changed. A fee or a fare difference may apply.

6. Weather and schedule changes

A sailing may change because of weather, sea conditions, safety, or an instruction from the authorities. If the carrier cancels the service, you may be offered another sailing, travel credit, or a refund of the unused fare. We will use the email or phone on the booking.

7. On board

Follow the baggage limit of the operator. Do not carry dangerous or illegal items. Follow the crew and the authorities. The carrier is not responsible for a missed connection or other indirect cost except where the law requires it.

8. Contact

Email [email protected] or call or WhatsApp +66815991936. Support hours published on the website are 08:00–20:00 Thailand time. More answers are on the FAQ.